Refund policy

Return & Refund Policy

At Sage + Satin Botanical LLC, home of SAGE+SATIN CANDLE HZE and OLFAK SOCIETY, we take pride in the craftsmanship and quality of our products. Each candle is carefully created, inspected, and packaged with care to ensure it reaches you in perfect condition.

Please review our return and exchange policy below:

Eligibility for Returns

We accept returns or exchanges within 30 days of purchase for unused and unopened products only.
To request a return, please email sagensatinbotanicallc@gmail.com with your order number and a brief explanation of your concern.
Once approved, you will receive detailed instructions for returning your item.

  • Personalized or custom-labeled candles are final sale and not eligible for return or exchange.

  • Returned items must be received in their original condition and packaging to qualify for a refund or replacement.

  • The shopper is responsible for all shipping and handling costs associated with approved returns or exchanges.

Damaged or Defective Items

If your order arrives damaged (e.g., cracked vessel or broken candle), please contact us within 48 hours of delivery at sagensatinbotanicallc@gmail.com with clear photos of the damage.
We will gladly review and, if eligible, send a replacement item at no additional cost once the damaged item is returned.

Final Sale Items

Aside from damaged or unused eligible products, all sales are considered final.
We cannot offer refunds or exchanges for items that have been used, burned, or customized.

We appreciate your understanding and continued support of our small business family — SAGE+SATIN CANDLE HZE and OLFAK SOCIETY. Each purchase helps us continue crafting candles that bring luxury, creativity, and joy to your space.