Find answers to common questions about our products and services.
We do not offer refunds, but we will gladly exchange items if they arrive damaged during shipment.
Here’s how it works:
You must contact us within 7 days of receiving your order at sagensatinbotanicallc@gmail.com.
Exchanges are only valid for unopened or unused items.
The buyer is responsible for shipping and handling costs for exchange returns.
We want you to love your purchase, so we’ll always do our best to make it right.
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days.
Yes, we ship to most countries worldwide. International shipping rates and times vary by location.
Sage + Satin Candle Hze is a woman-owned luxury candle house based in Texas.
We specialize in hand-poured candles and concrete décor made right here in our studio, each piece designed to bring warmth, balance, and beauty into your space.
Every candle is crafted with intention, blended to evoke comfort and emotion, and released in limited small-batch collections.
Yes — every candle is hand-poured in our Candle House, one batch at a time.
We use a premium blend of coco soy and apricot wax for a clean, long-lasting burn and rich scent throw.
Each piece is poured, labeled, and finished by hand to ensure the highest quality.
We use CandleScience clean, phthalate-free fragrance oils and pure essential oils that are safe for your home and your air.
All ingredients are vegan, cruelty-free, and eco-conscious.
No harsh chemicals. No shortcuts. Just clean-burning, luxury-level craftsmanship. We are trying to be more sustainable in our packgaging as well.
Yes — all of our concrete vessels and decorative pieces are handmade in our Candle House.
Each one is poured, cured, and sealed by hand, making every vessel unique.
We create everything in-house to ensure quality and consistency across our entire collection.
To ensure a clean and even burn:
Trim the wick to ¼ inch before each use.
Burn until the wax melts evenly across the top (especially the first time).
Avoid burning for more than 4 hours at once.
Keep away from drafts, children, and pets.
Following these steps will extend your candle’s life and scent throw.
Yes! We accept limited custom orders for events, weddings, and curated gifts.
We also offer small-batch wholesale partnerships for boutiques and wellness spaces that align with our aesthetic.
Email us or send us a chat for inquiries — we’d love to collaborate.
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